Every time I use the service department at Toyota Elizabeth City for my Tacoma I am impressed. The staff is friendly, knowledgeable, and efficient. The entire dealership is clean and comfortable. I don't even mind the hour it takes me to get there because I know I will have a pleasant experience and I won't be there long.
I came in today for a State Inspection. I was in and out in about 45 minutes. Excellent turn around.
I inquired online about a 4Runner and was contacted by internet rep Alex who reached out to me promptly. After discussing the vehicle I had seen online, Alex took the time to verify it was on the lot and found it wasn't. He then advised me of this BEFORE I came down and asked if I would still give them an opportunity to look at others. While I was very specific on what I wanted, I decided to make the nearly hour drive down from Chesapeake. I ended up working with Lee. Very laid back, non pushy, never insulted me with nonsense. After confirming that we would have to locate the unit I wanted, I was pleased that they were working hard by being realistic and FAIR numbers. A lot more than many dealers will do, especially closer to home where I am surrounded by no less than 5 Toyota dealers within 30 miles. They stepped up, and earned my business. I think Zach was the sales manager and I know I put him through the gauntlet because I don't mind negotiating. I am now anxiously awaiting the delivery of my new vehicle!
Fair and fast friendly great experience
I come here from Chesapeake, VA. Because of the customer service is head and shoulders above the rest of it competitors. Friendly employees and the dealership is pristine.
They helped me get into a new car when no other dealership would.
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